Troubleshooting Assistance
Please use our Back To School Guide for FAQ’s: BHS Back to School Guide
Distance Learning Hotline
PGCPS Distance Learning Hotline will provide live assistance to parents/families in order to address and resolve concerns arising during the period of Distance Learning for students. Parent/Guardians can call 240-696-6229 on Monday through Friday from 9 AM to 5 PM for live assistance for technical/equipment issues and/or instructional guidance and support.
Parent Support Centers
PGCPS heard from parents and guardians during the implementation of distance learning this past winter/spring 2020 – assistance was needed in the areas of technology, instruction, and other supports. Thus we have strategically designated locations throughout PGCPS where parents can receive assistance with technology, accessing and navigating platforms, and other troubleshooting.
The safety of parents and staff is paramount. Social distancing will be adhered to. Site stipulations require that all visitors wear masks. Visitors should arrive at their designated appointment time and will be instructed that only one person may enter the facility per family and children may not enter the facility. The temperature of each center worker and each visitor will be scanned upon entry into the site. Anyone with a temperature greater than 100 degrees will not be allowed to remain on site. No children are allowed into the Support Center. Parents must make arrangements for their child’s safety outside of the Parent Support Center.
Days/Times: Mondays & Wednesdays, 5:00 p.m. – 8:00 p.m.
Sign up for an appointment
**An email address is required to book an appointment online. If you do not have an email address, please book an appointment through the Parent Hotline at 240-696-3315.
To book an appointment online:Select link for the specific location you would like to visit
Select the service you need.
Select an available time from the list. *Appointments must be made more than 90 minutes in advance.
Complete the appointment form.
A confirmation email will be sent to the email they use to register.
Locations:
Benjamin Tasker Middle School - 4901 Collington Road, Bowie, MD 20715 | Book an appointment Charles Carroll Middle School - 6130 Lamont Drive, New Carrollton, MD 20784 | Book an appointmentDrew Freeman Middle School - 2600 Brooks Drive, Suitland, MD 20746 | Book an appointmentG. James Gholson Middle School - 900 Nalley Road, Landover, MD 20785 | Book an appointmentGwynn Park High School - 13800 Brandywine Road, Brandywine, MD 20613 | Book an appointmentHigh Point High School - 3601 Powder Mill Road, Beltsville, MD 20705 | Book an appointmentNorthwestern High School - 7000 Adelphi Road, Hyattsville, MD 20782 | Book an appointmentPort Towns Elementary School - 4351 58th Avenue, Bladensburg, MD 20710 | Book an appointmentThurgood Marshall Middle School - 4909 Brinkley Road, Temple Hills, MD 20748 | Book an appointment