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POSITION DESCRIPTION

POSITION TITLE:
ORGANIZATION:
REPORTS TO:
REVISION/REVIEW DATE:
JOB CODE:
UNION:
CLASSIFICATION:
GRADE:
Employee Services Assistant
Human Resources Operations & Staffing
Senior Employee Services Partner
June 28, 2019
40
Local2250
ACE/AFSCME
15

POSITION SUMMARY:


Under the supervision of the Senior Employee Services Partner, this position works as part of a team and provides high quality and diverse administrative support for strategic human capital reform activities, specifically applicant and employee services, Human Resources functions and transactional services that spans the employment lifecycle (recruit, select, hire, place, support, develop, and transition).  This position assists with onboarding and retention programs as well as supports candidates throughout the application process.  The incumbent supports all recruitment and retention programs and works closely with various Human Resources offices, departments and schools. The Employee Services Assistant provides exceptional customer service and serves as a liaison to other departments, staff and customers.  Communicates with staff and customers at various levels. Utilizes a variety of technologies in the performance of assigned duties. 

DUTIES and RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Supports the accomplishment of the Human Resources Division mission and objectives by completing diverse and complex administrative duties that support the employment life cycle and transactional employment functions;

Establishes and maintains a strong, positive working relationship with all customers and staff to support the delivery of efficient and effective Human Resources services (best practices);

Implements processes, standard operating and administrative procedures, negotiated agreements, local, state and federal regulations;

Assists with applicant transitions to employment and new hires with orientation and onboarding programs to support building high quality talent pools to fill vacancies;

Troubleshoots customer issues and supports the transition of candidates to staffing teams, administrators and hiring managers;

Implements processes, standard  operating and administrative procedures, negotiated agreements, local, state, and federal regulations;

Performs administrative duties to include but not limited to candidate screening, briefing new hires on benefits and other onboarding activities, posting positions, data entry, scanning, researching and updating job sites/banks and applicant tracking systems;

Conducts Orientation, onboarding and training sessions for new hires, as well as participates in a variety of presentations;

Tracks, gathers and compiles candidate and new hire materials to facilitate completion of the application, screening and hiring processes;

Drafts and prepares memos, correspondence, forms and other documents,  materials and presentations, reviewing for accuracy and completeness prior to submission;

Supports day to day office functions by scheduling and coordinating appointments and meetings, arranging travel, and processing assigned business actions;

Answers phone, conducts business using various forms of communications to disseminate information and assist customers;

Assists with data collection, creates and maintains spreadsheets and accurately compiles, organizes, and prepares information for various projects, reports, meetings and presentations;

Organizes, prepares and maintains Human Resources records and data related to the various phases of employment; Prepares and processes applicant and employee files and assists with onboarding;

Assist office and school based staff by responding to general inquiries and provides support related to Human Resources functions;

Assists with recruitment and selection activities to include but not limited to screening postings, scheduling appointments, coordinating candidate events and selection panels, etc.;

Completes special administrative projects as assigned;

Utilizes all Human Resources information technology and adapts to new technologies quickly; and

Performs other duties as assigned.

QUALIFICATIONS:The requirements listed below are representative of the knowledge, skill, and/or ability required.

Must have a minimum of two years of Human Resources related administrative experience, preferably in a high volume office;

Must be able to multi-task and quickly analyze issues, shift priorities, and cope with ambiguity in a fast paced environment;

Must be able to interact positively with all levels of staff and a broad base of customers;

Customer focus and professional;

Effective communication;

Accuracy and high quality customer service;

Learning Agility;

Drives results; strong sense of urgency;

Cultural sensitivity;

Collaborates with others;

Committed partner, personal credibility;

Technology utilization and proficiency; and

Maintains confidentiality.

EDUCATION and/or EXPERIENCE REQUIREMENTS:


High School diploma or GED required.  Must have successfully completed classes or course work resulting in proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, etc.) report generating software and other human resource technologies and be skilled in using the Internet for work related research; Or a combination of equivalent years of experience, education and skills that would meet the position requirements. Prefer two years of experience working in a fast paced, high volume office or related customer service positions.  



CERTIFICATION REQUIREMENTS:


None Required.

SUPERVISORY RESPONSIBILITIES:


No direct supervisory responsibilities.

PHYSICAL DEMANDS:


The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.


WORKING ENVIRONMENT:


The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.


ADDITIONAL INFORMATION:


Highly demanding and fast-paced environment; frequently required to work long hours and weekends. Annual leave may be limited during specified timeframes. Local and non-local travel may be required.

Last modified: 1/29/2020 11:40:02 AM