POSITION SUMMARY:
Under the direction and supervision of the
Director of Employee and Labor Relations, the Employee and Labor Relations Assistant
works as part of a team and provides high quality administrative support to the
Department of Employee and Labor Relations (ELRO). The ELRO Assistant provides exceptional
customer service and serves as a liaison to other departments, staff.
Communicates with staff and customers at various levels.
DUTIES and RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Supports the
accomplishment of the human resource division mission and objectives by
completing diverse and complex administrative duties that support the
Department of Employee and Labor Relations;
Establishes
and maintains strong, positive working relationships
with all customers and staff to support the delivery of efficient and effective
services;
Implements processes, standard operating and administrative
procedures, negotiated agreements, local, state and federal regulations;
Drafts and prepares
memos, correspondence, forms and other documents, materials and presentations, reviewing for
accuracy and completeness prior to submission;
Supports day-to-day
office functions by scheduling and coordinating appointments and meetings,
arranging travel, and processing assigned business actions;
Answers phone and
conducts business using various forms of communications to disseminate
information and assist customers;
Assists with data
collection, creates and maintains spreadsheets and accurately compiles,
organizes, and prepares information for various projects, reports, meetings and
presentations;
Organizes, prepares and
maintains records and data related to the Department of Employee and Labor
Relations;
Prepares and processes
files;
Assists office and
school-based staff by responding to general inquiries and provides support
related to department functions;
Completes special
administrative projects as assigned;
Utilizes information
technology and adapts to new technologies quickly; and
Performs related duties
as assigned.
QUALIFICATIONS:The requirements listed below are representative of the knowledge, skill, and/or ability required.
Two
years of experience working in a fast paced, high volume office or related
customer service positions;
Customer
focus and professional; accuracy and high quality customer service;
Effective
communication; collaborates with others;
Drives
results; strong sense of urgency;
Cultural
sensitivity;
Committed
partner, personal credibility;
Technology
utilization and proficiency;
Maintains
confidentiality;
Ability
to carry out continuing assignments with limited supervision;
Ability
to assemble and organize data;
Ability
to keep complex clerical records and to prepare accurate reports from such
records;
Ability
to prepare effective correspondence on routine matters and to perform routine
office management functions;
Ability
to establish and maintain effective working relationships with other employees
and the general public;
Ability
to operate a computer with proficiency; and
Ability
to perform routine and diversified clerical work involving independent
judgment; and good interpersonal skills using tact, patience and courtesy.
EDUCATION and/or EXPERIENCE REQUIREMENTS:
High School diploma or
GED required. Must have successfully
completed classes or course work resulting in proficiency in Microsoft Office
Suite (Excel, PowerPoint, Word, etc.) report generating software and other
technologies and be skilled in using the Internet for work related research.
CERTIFICATION REQUIREMENTS:
None Required.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibilities.
PHYSICAL DEMANDS:
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.
WORKING ENVIRONMENT:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.
ADDITIONAL INFORMATION:
Not a member of a bargaining unit.