POSITION SUMMARY:
Under the direction
of the Senior Employee Services Partner, the HR Identification Management Clerk
performs office and clerical work of limited complexity. An employee in this
class is responsible for performing clerical tasks using skills that can be
readily learned by on-the-job training. Advice is received on unusual work
problems and work is usually reviewed or checked upon completion. The primary responsibility of the HR Identification
Management Clerk will be printing identification badges for employees.
DUTIES and RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Takes photographs for identification
cards and maintains photos of employees;
Ensures accuracy of the information
entered into access control system for new and separating employees;
Maintains a database for cards that
are lost or stolen and issues replacement cards as necessary, which requires
the ability to receive and handle money;
Dispenses factual information of a
routine and repetitive nature by phone or by using appropriate form letters;
Respects the privacy of others, and
maintains the confidentiality of information to which exposed;
Provides clerical support to the
Employee Services team; schedules appointments as needed for staff;
Provides prompt, courteous service;
assists with high volume of calls and visitors, routing as appropriate to staff
and/or offices;
Assesses customer needs through
effective questioning and listening skills in an attempt to complete calls in a
timely and accurate manner; and
Performs related duties as assigned.
QUALIFICATIONS:The requirements listed below are representative of the knowledge, skill, and/or ability required.
Must
have exceptional organizational skills;
Must
be results oriented with a strong sense of initiative and urgency;
Must
have demonstrated ability to build rapport and cooperative relationships;
Must
have excellent interpersonal and communications skills, both oral and written;
Must
be skilled in Microsoft Office Suite and skilled using the identification card
equipment; and
Ability
to work effectively as a team member in order to move toward the completion of
goals.
EDUCATION and/or EXPERIENCE REQUIREMENTS:
High
school graduate or GED required, with a minimum of 3 years of office experience
preferred. Experience in clerical work which provides the required knowledge,
skills and abilities highly desired.
CERTIFICATION REQUIREMENTS:
None Required.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibilities.
PHYSICAL DEMANDS:
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.
WORKING ENVIRONMENT:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.
ADDITIONAL INFORMATION:
None.