Under the direction of the Director of Instructional Technology Support, the IT Supervisor is responsible for assisting with establishing and enforcing policies that protect the interest of PGCPS’ investment in technology that align with the goals of the organization.  Responsibilities include supervising IT Technicians, providing leadership and development of human capital, supporting the use of technology and instructional technology integration in schools and administrative offices, managing technology inventory, designing solutions for employee and student technology support, and leading IT-related projects. The IT Supervisor will organize, develop, monitor, and support assigned team members’ activities involving system-wide and school-based technical support activities designed to support all staff and students to further the use of information systems. The IT Supervisor will assist in evaluating staff performance, monitor day to day activities, coverage, technical needs and/or assignments. The incumbent will assist with identifying, implementing and maintaining best practices in the field of instructional technology as well as assist in the implementation of the system and state technology plans.

Coordinates and supervises the operation and workflow of all services provided throughout the school district by the Office of Technology Support Services;

Manages the technology inventory for the school system, including student devices, and ensures all inventory procedures are being followed;

Writes and disseminates communication documents and evaluations; 

Evaluates assigned personnel in alignment with articulated Board of Education personnel guidelines and procedures;

Evaluates the design and delivery of research-based instructional technology practices for instruction at all levels;

Conducts assessment, data collection, and analysis of formal and informal data for use in targeting and monitoring the effectiveness of technical support/training programs;

Monitors Help Desk ticket resolution timelines;

Assists in the successful administration of online testing;

Assists in the development and implementation of PGCPS Technology Plan;

Supervises staff development activities;

Collaborates with other departments implementing programs and projects;

Develops, oversees and follows professional development plans and actively seek out opportunities to grow professionally;

Prepares and submits accurate reports, as required;

Assists the Director in the interviewing and hiring of department personnel;

Serves in the absence of the Director, communicating department directives; 

Supports the activities of the Divisions of Information Technology, Academics, Accountability, and the Area Offices to ensure complimentary services as instructional technology is used to increase student achievement;

Coordinates services which are aligned to the requirements of both school and offices;

Assists in establishing and assessing annual goals of the office; and

Performs other duties as assigned.

Excellent teambuilding skills;

Recent (within last 6 months) work experience in the area of Instructional Technology;

Demonstrate ability to collaborate with diverse groups, e.g., administrators, staff, teachers;

Demonstrate ability in the use and implementation of new and emerging technologies;

Demonstrated skills in effective human relations and in oral and written communications;

Strong customer service, interpersonal, organizational, management, and teambuilding skills;

Understanding of technical requirements to implement and support learning technologies;

Knowledge of state standards, benchmarks, and alternative modes of assessment;

Knowledge and understanding of the teaching and learning process;

Ability to provide instruction that reflects multiple perspectives and multicultural education;

Experience in leading staff development initiatives; and

Excellent teambuilding skills.

Bachelor’s degree from an accredited college or university in technology, education or a closely related field required.  A minimum of five (5) years of successful experience in supporting the technology needs of end users, including hardware and software, of which at least three (3) must have been in a supervisory capacity required. Three (3) or more years of experience within K-12 school systems preferred.

None Required.



Oversees and supervises staff of an assigned office within the department.



The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms, stoop, kneel, crouch, crawl, climb a ladder, and work in confined spaces. Specific vision abilities required by this job include close vision, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 50 lbs.




The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.




None.