POSITION SUMMARY:
Under
the direction of the Information Technology Supervisor, the Information Technology Technician I
will provide Help Desk and Tier I onsite computer/network support for schools and
offices within Prince George's County Public Schools. The incumbent will work
closely with other IT technicians and engineers in accordance with Information
Technology standards and policies to provide excellent customer support to
schools and offices.
DUTIES and RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Troubleshoots and resolves Tier I computer
and internet connectivity issues for schools and offices;
Installs and/or troubleshoots computer-related and peripheral
devices (video, sound, modem, printer, scanner, camera, etc.);
Installs and configures network equipment;
Provides high quality Help Desk and onsite
Tier I end-user support;
Ensures all Help Desk tickets are
documented and followed up for resolution;
Provides research and knowledge-base
documentation;
Assists other field and Help Desk based
technicians as needed;
Provides assistance and support to IT
Technician IIs, IT Technician IIIs and the Lead Technical Training
Manager/Engineer to resolve Tier I issues; and
Performs other duties as assigned.
QUALIFICATIONS:The requirements listed below are representative of the knowledge, skill, and/or ability required.
Fundamental knowledge of Windows operating
systems, Google suite, Oracle End User Application, Microsoft Office, Asset
Management System (AMS) and Mac OSX;
Fundamental knowledge of PC/server
hardware repair, maintenance and OS installations;
Ability to work
cooperatively as a team member;
Must be detail oriented and have the
ability to prepare various reports for upper management;
Ability to
follow standard operating procedures;
Excellent
customer service and communication skills; and
Must be able to work individually and as
a part of a team.
EDUCATION and/or EXPERIENCE REQUIREMENTS:
A high school diploma required; preferably supplemented
with additional coursework and/or training in hardware and/or network repair. Two (2) years of related experience preferred.
CERTIFICATION REQUIREMENTS:
None Required.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibilities.
PHYSICAL DEMANDS:
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms, stoop, kneel, crouch, crawl, climb a ladder, and work in confined spaces. Specific vision abilities required by this job include close vision, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 50 lbs.
WORKING ENVIRONMENT:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.
ADDITIONAL INFORMATION:
Driver’s License is required inasmuch as there will be a need to travel to sites throughout the school district.