POSITION SUMMARY:
Under the direction of the IT Supervisor, the Information
Technology Technician II is responsible for managing the technology
infrastructure in assigned schools and administrative buildings. The incumbent
is responsible for maintaining the technology infrastructure, which includes
desktops, laptops, printers, copiers, peripheral devices, operating systems,
productivity software, administrative software and educational software. The IT
Technician II is responsible for the inventory management of all computer
related equipment and maintaining inventory of all wiring closet equipment and
school/office based servers. The
incumbent is responsible for tracking, managing and resolving Tier I and Tier
II service requests and providing excellent customer service to all
school/administrative office staff.
DUTIES and RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Maintains
inventory of all technology in assigned schools and/or offices;
Tracks
all service requests in the systemic help desk application; this includes
closing tickets and entering solutions into the help desk application;
Images
and configures computers;
Performs
Tier II level repairs on devices under and out of warranty;
Tracks
all lost and damaged equipment;
Assigns
and updates equipment assignments in the Asset Management System (AMS);
Provides
Tier II technical support for all staff in assigned schools and offices;
Provides
end user training on the use of equipment and general (administrative and
productivity) software use;
Utilizes
remote technologies to support users where applicable;
Assists
central IT staff or contractors when installing network equipment, servers and
switches in schools and administrative buildings;
Troubleshoots
network issues with central IT staff;
Works
with IT procurement personnel for technology procurements;
Works
with team of IT staff to provide excellent customer support;
Manages
student user accounts for schools;
Prepares
for annual technology audit from central office;
Participates in mentoring
new IT Technicians;
Attends
IT Technician II monthly meetings and summer training
activities provided by the Division of Information Technology; and
Performs
other duties as assigned.
QUALIFICATIONS:The requirements listed below are representative of the knowledge, skill, and/or ability required.
Fundamental knowledge of how
a network operates;
Fundamental knowledge of how
a variety of operating systems function as stand-alone and networked;
Ability to work
cooperatively as a team member;
Effective human relations
skills and oral and written communications skills;
Must
be detailed oriented and have the ability to prepare various reports for upper management;
Ability to
follow standard operating procedures;
Excellent
customer service skills;
Must be able to work individually and as
a part of a team; and
Willingness to work a
flexible schedule; may be required to work in several schools and offices.
EDUCATION and/or EXPERIENCE REQUIREMENTS:
Associate’s degree from an accredited college or university
in a technology field required. In lieu of the
education requirement, two (2) years of directly related
successful work experience which provides the required knowledge, skills
and abilities may be substituted.
CERTIFICATION REQUIREMENTS:
A-Plus Certification, Microsoft Certified Professional or
Microsoft Certified Systems Engineer preferred.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibilities.
PHYSICAL DEMANDS:
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms, stoop, kneel, crouch, crawl, climb a ladder, and work in confined spaces. Specific vision abilities required by this job include close vision, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 50 lbs.
WORKING ENVIRONMENT:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.
ADDITIONAL INFORMATION:
Driver’s License is required inasmuch as there will be a need to travel to sites throughout the school district.