Under the direction of the Information Technology (IT) Supervisor, the Information Technology Technician III is responsible for managing and supporting IT Technicians I & II in their assigned locations. This is a county-wide position and will require non-specific assignments to schools and administrative offices throughout the school district. The incumbent will also manage, administer and troubleshoot special IT projects throughout the school year, as assigned.

Manages and administers device management systems for various platforms to include Mac OS, iOS, Chrome OS, and Windows;

Leads the inventory process, provides asset management training to the IT Technicians and assists IT Technicians with issues related to asset management in their field locations;

Provides excellent customer service to all schools and administrative offices;

Facilitates the technical support for all technology-related services to ensure work orders are completed in a timely manner;

Works with IT and Testing Department to manage, rollout and troubleshoot on-line testing solutions;

Participates in the hiring, training, evaluating, goal setting, managing and leave approval of assigned personnel;

Works with staff to plan and implement technology projects, as assigned;

Plans and organizes staff meetings, staff development, training, in-service activities and related events;

Ensures school-based IT Technicians are receiving Tier 3 support from Network Engineers, as necessary;

Attends Division of Information Technology Technician meetings;

Attends training activities provided by the Division of Information Technology and/or vendors; and

Performs other duties as assigned.

Functional working knowledge of device management systems such as JAMF, Chrome, Management Console and InTune;

Working knowledge of network operation;

Working knowledge of various operating systems both stand-alone and network;

Ability to cooperatively work as a team member;

Effective human relations skills, including good oral and written communication skills;

Must be able to travel daily to and from multiple locations;

Willingness to work flexible hours, and the ability to work at various locations;

Participate in mentoring IT Technicians I and II as necessary; and

Ability to facilitate and lead team activities.

Associate’s degree required; Bachelor’s degree with major coursework in information technology or a related field from an accredited college or university preferred.  A minimum of three (3) years of related work experience in the information technology field required.  In lieu of the education requirement, a total of five (5) years of directly related successful work experience in the information technology field may be substituted.

A-Plus Certification, Microsoft Certified Professional (MCP), and/or Microsoft Certified Systems Engineer (MCSE) preferred.



Supervises and provides guidance to IT Technicians I and II.



The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms, stoop, kneel, crouch, crawl, climb a ladder, and work in confined spaces. Specific vision abilities required by this job include close vision, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 50 lbs.




The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.




None.