POSITION SUMMARY:
Receive, process, and resolve
questions and problems that arise from the use of telephones, smart phones,
cell phones, and network drop issues countywide;
Create, manage, and assign helpdesk
tickets to contractors daily to ensure jobs are completed and closed;
Review and evaluate requests for
additional service;
Review monthly invoices for all
repair work, local and long distance service and process payment;
Maintains records of all service
requests and budgetary expenditures;
Ensures that the Supervisor and users
are kept informed of operations;
Preparation of requisitions for
materials and services;
Programming of
existing telephone system, and mobile devices, as required;
Review bills for cellular service and
distributes them monthly to the departments;
Communicate frequently with system Administrators,
Principals and Supervisors;
Understanding of basic E-Rate
procedures;
Works with Supervisor to prepare
scopes and review responses to Invitations to Bid and Requests for Proposals
for telecommunications service; and
Review performance of contractors and
other service providers.
DUTIES and RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Excellent knowledge of Hosted VoIP
system, POTS lines;
Good knowledge of telecommunications and
data infrastructure;
Thorough familiarity with Google docs,
Help deck application and VEC portals;
Expertise using Oracle
iProcurement;
Excellent oral and written communication
skills;
Ability to work cooperatively as a team
member; and
Ability to work under pressure.
QUALIFICATIONS:The requirements listed below are representative of the knowledge, skill, and/or ability required.
Excellent knowledge of Hosted VoIP
system, POTS lines;
Good knowledge of telecommunications and
data infrastructure;
Thorough familiarity with Google docs,
Help deck application and VEC portals;
Expertise using Oracle
iProcurement;
Excellent oral and written communication
skills;
Ability to work cooperatively as a team
member; and
Ability to work under pressure.
EDUCATION and/or EXPERIENCE REQUIREMENTS:
High School Diploma/GED
required. Associates Degree preferred or
any equivalent combination of experience and training which provides the
required knowledge, skills and abilities. Two to five years of progressive work
experience working in telephone services and data wiring.
CERTIFICATION REQUIREMENTS:
None Required.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibilities.
PHYSICAL DEMANDS:
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.
WORKING ENVIRONMENT:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.
ADDITIONAL INFORMATION:
None.