POSITION SUMMARY:
Under
the direction of the Director of Technology Operations, the incumbent of this position
is responsible for the design, configuration and management of the email
systems including Google Apps & MS Exchange and directory services
including Active Directory (AD) & Oracle Internet Directory (OID); supports
Oracle Identity and Access Management (OIAM) administration. Additionally, from
time to time, this position provides backup application security support for
Oracle E-Business Suite, Harris SchoolMAX Student Information System and
Enterprise Data Warehouse;
The
work involves supporting all the staff, students and contractors in a small
team environment. This incumbent is responsible for supporting various security
audits and investigation resulting from eDiscovery and Freedom of Information
Act requests. The position requires
excellent communication skills, ability to work in teams, and extensive
hands-on experience using administering Google Apps, MS Exchange, AD, OIAM for
administration.
DUTIES and RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Plan
and Manage in-house design projects relative to Active Directory, Email
services, wireless email services and spam filtering software
Manage
Google Apps implementation, security and authentication for all staff and
students
Manage
various Google Apps services implemented, including but not limited to, Gmail,
Google+, Calendar, Drive & Docs, Groups and Sites; Administer users and
organizations; Configure/maintain security and authentication; provide support for
mobile access to Google Apps
Support
Active Directory administration, managing organizations, groups and users;
Support
initiatives including pilots and systemic rollout of mobile computing devices
(iOS, Android & Windows based)
Provide
escalated support to IT Technicians, Technology Liaisons, Help Desk, and
end-users.
Perform
IT Security investigations as requested by the Office of General Council,
Internal Audit, Labor Relations, Human Resources or other internal/external
entities authorized by Chief Information Officer
Create and provide reports for periodic
statutory audits and investigation; respond to inquiries involving systems
access and email communication;
Use
Oracle Identity Management (OIM) to provision and manage end-user accounts
Document
problems and/or changes that hamper identity and email services management and
provide incident reports to management;
Works
with outside vendors to ensure the quality of delivered configurations;
Notifies
management of any instances of inadequate/inappropriate service and methods of
operation, security breaches, poor workmanship, or improper conduct or
behavior, which may be pertinent to identity and email services administration
Escalate
incidents to appropriate vendors and/or internal personnel in accordance with
our support team standards;
Periodically
meet with the System Administration team to share information, provide updates
and participate in the planning and implementation of future projects;
Coordinate
with Operations and Network Support teams on hardware/platform and
backup/recovery support
Provide
24/7 on call support for the supported enterprise systems, and be able to
respond to emergency situations in an effective and efficient manner. Perform
related work as required.
QUALIFICATIONS:The requirements listed below are representative of the knowledge, skill, and/or ability required.
Proven
experience in administering very large Google Apps environments required;
Hands-on
experience using Oracle Identity & Access Management suite to administer
user accounts required;
Expert
level knowledge of Microsoft Windows Server administration in a large scale
network environment, MS Exchange and Active Directory management &
troubleshooting required; and
Very
good knowledge of networking and experience troubleshooting various network
connectivity problems is highly desirable.
EDUCATION and/or EXPERIENCE REQUIREMENTS:
Bachelor’s Degree in
computer science or a related field with at least 5 years of technical
experience involving Windows domain administration, Directory & Email
administration; Oracle Identity & Access Management; or any equivalent
combination of demonstrated experience and training which provides the required
knowledge, skills and abilities.
CERTIFICATION REQUIREMENTS:
Microsoft Certified System Engineer - preferred
Oracle Identity Manager 11g Certified Implementation Specialist - preferred
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibilities.
PHYSICAL DEMANDS:
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms, stoop, kneel, crouch, crawl, climb a ladder, and work in confined spaces. Specific vision abilities required by this job include close vision, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 50 lbs.
WORKING ENVIRONMENT:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.
ADDITIONAL INFORMATION:
None.