The Technical Training Manager/Engineer will be responsible for assisting the Office of Information Technology in the design and delivery of training for LAN/WAN support, Wireless Support, and the management of computing devices on the PGCPS Network.  This individual will also be responsible for managing one of the districts Technology Distribution Centers (TDCs) and supporting the on-site IT High Program.  The TDCs are responsible for repair, asset tagging and provisioning computing equipment for schools and offices throughout the district.  Work is performed under the supervision of the Chief Information Officer and is reviewed in terms of accomplishment of objectives. Assignments are received through conferences, written, instructions/requests affording latitude in independent judgment and action in the performance of duties.   

 

Manage operations and schedule a group of staff to maintain one of the schools district's Technology Distribution Centers;

Focus efforts on customer support and satisfaction;

Knowledge and focus of the Key Performance Indicators for the TDC and the IT High Program;

Supporting the IT High Program by working with teachers, planning lessons, providing classroom support in the form of IT Staff, presentations and Lab Development to improve the skills of the students;

Responsible for designing professional development (training) opportunities for staff;

Responsible for maintaining training certifications in order to provide professional certification opportunities for staff;

Work with a team of staff to support the district's Technology Refresh Program;

Evaluating computers and network components;

Developing procedures that support the effective use of computers by students, teachers, and all other system staff;

Selecting installing, testing and maintenance of software on computer networks; and

Performing other duties as assigned.

 

 

 

Extensive knowledge and experience with Microsoft Windows XP, Windows Vista, and Windows 7, Windows 2003 Server and Windows 2008 Server;

Considerable Knowledge of Apple's OS X and iOS; knowledge of Android a plus;

Extensive knowledge with Ethernet networks;

Extensive knowledge of hardware repair;

Knowledge and experience with Local Area installation and repair;

Knowledge and experience in the configuration of routers and switches;

Knowledge and experience with Category 5(c) data communications design standards;

Knowledge and experience with UNIX;

Knowledge and experience in the configuration of file servers;

Ability to maintain and troubleshoot LAN and WAN connectivity;

Knowledge and experience with computer imaging;

Demonstrated training skills;

Demonstrated oral and written communication skills; and

Excellent human relation skills.

 

 

 

Bachelor's degree in Computer Science, Electrical Engineering or Information Sciences with at least five (5) year's experience preferred; or any combination of applicable education, training, and experience which provides the knowledge, skills and abilities necessary to perform effectively in this position.

 

 

 

Microsoft Certified Systems Engineer (MCSE) and/or Cisco Certified Network Associate (CCNA) preferred.  mctip server admin / mctip enterprise admin / mctip infrastructure admin aruba certified professional.

 

 

 

Work includes the supervision of staff at the Technology Distribution Center and assigned IT Field Technicians.

 

 

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.




The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.




None.