POSITION SUMMARY:
Under the supervision of the Senior Document Management
and Verification Partner, the Records Management Assistant provides high
quality and diverse administrative support of records management
operations. This position ensures the
implementation of policies, procedures, tools and standards that drive the
quality and effectiveness of all records management operations impacting all
phases of the employment lifecycle (recruitment, selection, hiring,
performance, succession, development and transition). The Records Management Assistant provides
exceptional customer service and serves as a liaison to other departments,
staff and customers. Communicates with
staff and customers at various levels.
Utilizes a variety of technologies in the performance of assigned duties
DUTIES and RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Supports the
accomplishment of the Human Resources Division mission and objectives by
completing diverse and complex administrative duties that support the
employment life cycle and transactional employment functions;
Establishes
and maintains a strong, positive working relationship
with all customers and staff to support the delivery of efficient and effective
Human Resources services;
Implements processes, standard operating and administrative
procedures, negotiated agreements, local, state and federal regulations;
Facilitates records
management systems to support employees and customers of the Records Management
Office to include troubleshooting customer issues and advising Human Resources
staff in proper records management techniques and requirements;
Implements processes, standard
operating and administrative procedures, negotiated agreements, local,
state, and federal regulations;
Performs
data entry and scanning associated with records management best
practices and electronic document
management;
Researches files for requested information and prepares files for auditing/auditors;
Tracks materials removed from files in order to ensure
that borrowed files are returned;
Drafts and prepares
memos, correspondence, forms and other documents, materials and presentations, reviewing for
accuracy and completeness prior to submission;
Supports day to day
office functions by scheduling and coordinating appointments and meetings,
arranging travel, and processing assigned business actions;
Answers phone, conducts
business using various forms of communications to disseminate information and
assist customers;
Assists with data
collection, creates and maintains spreadsheets and accurately compiles,
organizes, and prepares information for various projects, reports, meetings and
presentations;
Organizes, prepares and
maintains Human Resources records and data related to the various phases of
employment; Prepares and processes applicant and employee files and assists
with onboarding;
Assist office and
school based staff by responding to general inquiries and provides support
related to Human Resources functions;
Assists with
recruitment and selection activities to include but not limited to screening
postings, scheduling appointments, coordinating candidate events and selection
panels, etc.;
Completes special
administrative projects as assigned;
Utilizes all Human
Resources information technology and adapts to new technologies quickly;
Reviews and responds to
a variety of correspondence and inquiries and maintains a schedule of office
appointments, compiling and preparing appropriate files, documents and related
materials for file reviews; and
Performs other duties
as assigned.
QUALIFICATIONS:The requirements listed below are representative of the knowledge, skill, and/or ability required.
Must
have a minimum of two years of records retention and Human Resources related
administrative experience, preferably in a high volume office;
Must
be able to multi-task and quickly analyze issues, shift priorities, and cope
with ambiguity in a fast paced environment;
Must
be able to interact positively with all levels of staff and a broad base of
customers;
Customer
focus and professional;
Effective
communication;
Accuracy
and high quality customer service;
Learning
Agility;
Drives
results; strong sense of urgency;
Cultural
sensitivity;
Collaborates
with others;
Committed
partner, personal credibility;
Technology
utilization and proficiency; and
Maintains confidentiality.
EDUCATION and/or EXPERIENCE REQUIREMENTS:
High School diploma or
GED required. Must have successfully
completed classes or course work resulting in proficiency in Microsoft Office
Suite (Excel, PowerPoint, Word, etc.) report generating software and other
human resource technologies and be skilled in using the Internet for work
related research; Or a combination of equivalent years of experience, education
and skills that would meet the position requirements.
CERTIFICATION REQUIREMENTS:
None Required.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibilities.
PHYSICAL DEMANDS:
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.
WORKING ENVIRONMENT:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.
ADDITIONAL INFORMATION:
Highly demanding and fast-paced environment; frequently required to work long hours and weekends. Annual leave may be limited during specified timeframes. Local and non-local travel may be required.