POSITION SUMMARY:
The incumbent of this
position assists in the administration of the Risk Management program by
performing difficult clerical tasks associated with the timely and accurate
recording of losses, claims, insurance premiums, and other risk related costs
and information. Work in this class involves responsibility for the performance
of clerical and reporting functions to protect Prince George’s County Public
School’s (PGCPS) interest in insurance matters by making certain that claims
for recovery are complete and current, reimbursements from carriers and Risk
Management Funds are timely, and that internal controls to minimize risk are
adequate. Assignments are carried out using initiative, a high degree of
independent judgment and minimal supervision. This class can be distinguished
by the more difficult and complex nature of work performed, the increased
degree of independent judgment that can be exercised and the more general
supervision received.
DUTIES and RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Serves
as receptionist, receives telephone calls, answers inquiries by internal and
external entities including, but not limited to attorneys, insurance adjusters,
claimants, school and non-school based personnel, parents and the general
public;
Processes
all incoming mail and reviews all correspondence, recognizing priority items
and addressing them;
Prepares
letters of request, transmittal and acknowledgment on own initiative and from
rough notes or instructions;
Reviews
correspondence, reports and other papers prepared for superior’s signature to
assure conformance with administrative instructions and requirements;
Arranges
for records and keeps supervisor advised of meetings and appointments;
Reviews
employee’s first notice of loss; processes log sheets, wages and documentation
needed for first notice of loss reports;
Assists
in researching losses in order to acquire documented information;
Works
collaboratively with all staff to ensure excellent customer service and quality
work production;
Maintains
records and prepares reports; gathers and compiles information for and assists
in preparing the annual budget request; monitors expenditures with respect to
budget limitations; confers with supervisor about the status of accounts and
initiates reallocation of funds as instructed;
Researches,
processes, and maintains records for vandalism restitution;
Processes,
records and files auto liability payments;
Liaison
with the designated vendor handling claims for the PGCPS;
Oversees
the exchange of documents between the Prince George’s County Third Party
Administrator and the Office of Workers’ Compensation/Risk Management and PGCPS;
Provides
research support for the Claim Service;
Researches
information and processes documentation for the replacement of equipment and
order those items that were lost due to theft, fire, flood, etc.;
Researches
and prepares purchase orders;
Prepares
Certificates of Insurance;
Controls
the issuing of auto liability checks for the Self-Insured Fund;
Collects,
analyzes, and assembles statistics, and prepares year-end statistical reports;
Prepares
office payroll; and
Performs
other duties as assigned.
QUALIFICATIONS:The requirements listed below are representative of the knowledge, skill, and/or ability required.
Working
knowledge of school system policies, regulations and procedures;
Knowledge
of modern office practices, procedures and equipment;
Ability
to prepare effective correspondence on routine matters and to perform routine
office management functions;
Ability
to keep complex clerical records and to prepare accurate reports from such
records;
Good
knowledge of the principles of property, casualty and liability insurance;
Ability
to categorize, review and process insurance claims;
Ability
to collect, analyze and assemble statistics;
Ability
to operate a computer with proficiency;
Must
be proficient in Microsoft Office Suite, with particular strength in Excel;
must also be proficient in Google applications;
Ability
to perform routine and diversified clerical work involving independent
judgment; and good interpersonal skills using tact, patience and courtesy;
Ability
to establish and maintain effective working relationships with internal and
external partners;
Effective
oral and written communication skills; and
Ability
to work under pressure and meet time deadlines.
EDUCATION and/or EXPERIENCE REQUIREMENTS:
High School
diploma or GED required; supplemented by additional courses in insurance
coverage training and at least two (2) years of insurance claims experience.
CERTIFICATION REQUIREMENTS:
None Required.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibilities.
PHYSICAL DEMANDS:
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.
WORKING ENVIRONMENT:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.
ADDITIONAL INFORMATION:
None.